SMS Privacy Policy

Southern Mobile Home Center ("SMHC," "we," "us," or "our") respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect the phone numbers and messaging data of individuals who opt in to receive text messages from us. This policy applies specifically to our SMS (text messaging) program and is in addition to any general privacy notices we provide.

1. Program Description

SMHC operates an SMS program to communicate with customers, leads, and interested consumers about manufactured homes, appointment scheduling, application status updates, promotions, and other information related to our dealership. Message frequency varies based on your interaction with us.

2. How You Opt In

You may opt in to receive SMS messages from SMHC by:

• Submitting a form on our website (southernmhcenter.com) and providing your mobile number with consent to be contacted
• Submitting a Facebook Lead Form that includes your mobile number and indicates consent
• Providing your mobile number in person, over the phone, or in written correspondence with a member of our team
• Texting a keyword to our published business number

By opting in, you consent to receive automated and non-automated SMS messages from SMHC at the mobile number you provided. Consent is not a condition of purchase.

3. Message Frequency

Message frequency varies. You should generally expect to receive between one and ten messages per month, though this may increase during active conversations with a salesperson, an application in progress, or a scheduled appointment window.

4. How to Opt Out (STOP)

You can cancel your SMS subscription at any time by replying STOP to any message you receive from us. After you reply STOP, we will send you a confirmation message and will not send you additional SMS messages unless you opt back in.

If you need help, reply HELP to any message and we will respond with instructions for reaching us. You can also contact us using the details at the bottom of this page.

5. Information We Collect

Through our SMS program, we may collect and store:

• Your mobile phone number
• Your name and any contact information you provide
• The content and metadata of messages you exchange with us (date, time, delivery status)
• Information about the home, financing, or land status you inquire about
• Your wireless carrier (when made available to us for delivery purposes)

6. How We Use Your Information

We use the information collected through our SMS program to:

• Respond to your inquiries about homes, land, financing, or appointments
• Send appointment confirmations, reminders, and follow-ups
• Send updates on the status of a credit application or purchase
• Send promotional messages about homes and offers you may be interested in (only if you have opted in to such messages)
• Improve our customer service, follow-up processes, and messaging quality
• Comply with applicable laws, carrier requirements, and industry standards

7. How We Share Your Information

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes.

We only share your information with service providers who help us operate our SMS program — for example, our messaging platform, our CRM provider, our email/SMS vendor, and our lending partners when you have specifically requested help with a credit application. These providers are contractually restricted to using your information only to provide services to SMHC.

We may disclose your information if required by law, subpoena, or other legal process, or to protect the safety and rights of SMHC, our customers, or others.

8. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. Access to SMS subscriber data is limited to SMHC personnel and authorized service providers who need it to perform their roles. No system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your mobile number and SMS message history for as long as you remain opted in to our SMS program and for a reasonable period thereafter to comply with legal, tax, and business record-keeping obligations. You may request deletion of your information at any time by contacting us using the details below (subject to any legal retention requirements).

10. Your Rights

You have the right to:

• Opt out of SMS messages at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw your consent to receive SMS messages at any time

To exercise these rights, please contact us using the information below.

11. Children

Our SMS program is not directed to individuals under the age of 18. We do not knowingly collect mobile numbers from anyone under 18. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this SMS Privacy Policy from time to time. The most current version will always be posted at this URL with an updated "Last Updated" date. Material changes will be communicated to active SMS subscribers where required by law.

13. Contact Us

If you have questions about this SMS Privacy Policy or our text messaging practices, please contact us:

• Southern Mobile Home Center
• 50331 US-51, Tickfaw, LA 70466
• Phone: (985) 520-5012
• Email: info@southernmhcenter.com
• Web: southernmhcenter.com